Privacy Policy
Last updated: 24 November 2025
This Privacy Policy explains how VVRapid Digital (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website, contact us, or use our services.
We are based in the Republic of South Africa and aim to comply with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African data protection laws.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Name / Trading Name: VVRapid Digital
Location: Cape Town, Western Cape, South Africa
Email: [email protected]
We provide web and app development, website hosting, maintenance, SEO and related digital services.
For most activities, we act as the “responsible party” (data controller) under POPIA for personal information we collect about you. In some situations (for example, where we host or process data on behalf of our clients), we act as an “operator” (data processor).
2. What Personal Information We Collect
We may collect and process the following types of personal information:
2.1 Information you provide directly
When you:
- Fill in a contact form or quote form
- Request a proposal
- Email or message us
- Sign up for updates or newsletters (if offered)
- Enter into a service agreement with us
we may collect:
- Name and surname
- Email address
- Phone number
- Business / company name
- Website URL
- Physical or postal address (if provided)
- Project details and requirements
- Billing details (for example invoice contact information, VAT number if applicable)
- Any other information you choose to share with us
2.2 Information collected automatically (website usage)
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent and navigation paths
- Referring website or source
- General location (based on IP, at a coarse level)
This may be collected through:
- Server logs
- Cookies and similar technologies
- Analytics tools (for example Google Analytics or similar services)
2.3 Information from third parties
We may receive personal information about you from third parties such as:
- Payment providers
- Hosting providers
- Analytics and advertising platforms
- Clients or partners who refer you to us
We will only use such information in accordance with this Privacy Policy and applicable law.
3. How We Use Your Personal Information
We use personal information for the following purposes:
- To provide and manage our services
- Responding to enquiries and quote requests
- Communicating about projects and support
- Designing, building and maintaining websites, apps, or related services
- Providing hosting and technical support
- To manage our business relationship
- Preparing quotes, proposals and contracts
- Invoicing and processing payments
- Keeping records of our interactions with you
- To operate and improve our website
- Monitoring performance and security
- Understanding how visitors use our website
- Fixing errors and improving the user experience
- To communicate with you
- Responding to messages and support requests
- Sending important service-related notices (for example maintenance or downtime)
- Sharing updates or marketing communications where legally permitted and/or with your consent
- To comply with legal obligations
- Fulfilling record-keeping, tax and accounting requirements
- Responding to lawful requests and legal processes
- Enforcing our Terms of Service and protecting our legal rights
We will only process personal information where we have a lawful basis for doing so, such as your consent, performance of a contract, compliance with legal obligations, or our legitimate interests (such as running and protecting our business).
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the site
- Improve performance and security
- Support basic analytics
You can usually adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly if you disable cookies.
If we use third-party analytics (such as Google Analytics), those providers may place their own cookies in accordance with their privacy policies.
5. How We Share Your Personal Information
We do not sell your personal information.
We may share personal information with:
- Service providers and operators
- Hosting providers and server infrastructure
- Email service providers
- Payment processors
- Backup, security and monitoring providers
- Analytics or CRM tools
These parties process personal information on our behalf and are required to protect it and use it only for the purposes we specify.
- Clients and project-related parties
Where you are part of a project (for example as a contact person for a business), your contact details may be shared with other people involved in that project as reasonably necessary. - Legal and regulatory authorities
We may disclose information if required to do so by law or in response to valid requests by public authorities (for example courts or regulators). - Business transfers
If we ever sell or transfer parts of our business or assets, personal information may form part of the transferred assets, subject to appropriate confidentiality.
6. Cross-Border Transfers
Our website, hosting and some service providers may be located outside South Africa or may store data in other countries.
Where personal information is transferred across borders, we will take reasonable steps to ensure that the recipients are subject to laws, binding corporate rules, or agreements that provide an adequate level of protection in line with POPIA and other applicable laws.
7. How We Protect Your Information
We take appropriate, reasonable technical and organisational measures to secure personal information, including:
- Using reputable hosting and infrastructure providers
- Applying access controls and authentication
- Keeping software and systems reasonably up to date
- Using secure connections (HTTPS) on our website where applicable
- Limiting access to personal information to those who need it
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. How Long We Keep Your Information
We keep personal information only for as long as necessary to:
- Provide our services and manage our relationship with you
- Comply with legal, accounting and tax requirements
- Resolve disputes and enforce our agreements
Retention periods may vary depending on the type of information and the context in which it was collected. When personal information is no longer needed, we will take reasonable steps to delete or de-identify it.
9. Your Rights
Under POPIA and other applicable laws, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate, incomplete or outdated information;
- Object to certain types of processing (for example direct marketing);
- Withdraw consent where processing is based on your consent (this will not affect processing done before withdrawal);
- Request deletion of personal information in certain circumstances, subject to legal and contractual limitations.
To exercise your rights, please contact us at [email protected]. We may require you to verify your identity before responding to certain requests.
If you believe your privacy rights have been infringed, you may also lodge a complaint with the Information Regulator (South Africa). You can find up-to-date contact details on the Information Regulator’s official website.
10. Personal Information We Process on Behalf of Clients
When we provide services such as hosting, development, or maintenance for your website, app or system, we may process personal information about your users, customers or staff on your behalf.
In such cases:
- You are the responsible party (controller) for that data.
- We act as an operator (processor) and will:
- Process the data only as necessary to deliver the services and follow your lawful instructions;
- Take reasonable steps to protect the data;
- Notify you of any serious data breaches we become aware of, where required by law.
You are responsible for ensuring that your own privacy notices, consent mechanisms and data protection practices comply with POPIA and other applicable laws.
11. Third-Party Links
Our website may contain links to third-party websites, plugins or services. We are not responsible for the privacy practices or content of those third parties. If you follow a link to any other website, you do so at your own risk and should review their privacy policies.
12. Direct Marketing
We may, from time to time, send you emails or messages about:
- Our services and special offers
- Useful updates or content related to web development and digital services
We will do this:
- Where we have your consent; or
- Where you are an existing client and the communication is related to similar services, in line with applicable law.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message (if applicable) or by contacting us at [email protected].
Service-related communications (for example billing, important notices, security alerts, downtime notices) are not considered marketing and you may continue to receive them while you are a customer.
13. Children’s Information
Our website and services are not specifically aimed at children. We do not knowingly collect personal information from children under 18 without appropriate consent. If you believe that we have collected personal information about a child without proper consent, please contact us so we can delete it where appropriate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top and may post a notice on our website.
Your continued use of our website or services after any changes take effect will be deemed acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our website and services.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact:
VVRapid Digital
Email: [email protected]
Location: Cape Town, Western Cape, South Africa